A toll-free telephone number is a cloud-based solution that offers free calling services for customers. Numerous opportunities for expansion and growth can be unlocked when a company obtains a toll-free number. This type of phone number is often known as a free phone number because the company itself pays for incoming calls. For example, in India, the prefix 1800 is commonly used for toll-free numbers. A company has the option of obtaining a Domestic toll-free number, an International toll-free number, or a Universal International Freephone Number (UIFN). Toll-free number provider offers a range of features for all three types of toll-free numbers:
- International Toll-Free Numbers (ITFN): An International Toll-Free Number is a business number that can be dialled free of calling charge and connects customers to representatives in any desired country. Incoming calls of an ITFN are shared internationally with another phone or PBX anywhere across the world. It is one of the most cost-efficient options for a business that aims to reach customers globally by expanding its business. ITFN is used by companies that have customers in multiple geographic locations.
- Universal International Freephone Number (UIFN): The International Telecommunications Union issues Universal International Freephone Numbers which are also known as ‘global’ toll-free numbers. Customers can dial UIFN from up to forty countries, free of cost from across the world. However, these numbers are not accessible from all mobile phones. Dial-out conventions can also vary from one country to the other. The cost of this number is comparatively higher than others.
- Domestic Toll-Free Numbers: These are called “true 800 numbers”, these numbers can be called by anyone in the country where it is located. Domestic Toll-Free Numbers have fewer restrictions; they do not usually have add-on charges for calls made to mobile phones and payphones.
India has a lot of toll-free number service providers, which makes it hard to pick the best toll-free number provider. Each toll-free number provider may have cheap features, but if a business wants something else, it might not be cheap. If a company needs to spend extra money on something other than a toll-free option, this would be the cheapest toll-free number in India. As a result, companies need to compare packages and features based on their needs and funds. Buying the cheapest toll-free number is all about market research and comparisons.
The important features that make the cheapest toll-free number are:
1. Easier to remember and communicate: The numbers are simple which makes it easier to remember. It also helps customers to easily get in touch with the business. It is one communication point that does not require customers to remember multiple numbers. Inbound callers can easily communicate with the numbers and enquire about anything.
2. Portability: Toll-free number providers help a business maintain portability without the load of any bulky hardware. It helps a business to easily relocate or work remotely without any disruption to communication or service delivery. The calls can be transferred or routed to any device which makes work from home easier and not compromising on customer service delivery. It helps a business to save time and money without investing in new communication.
3. Personalized customer service: A business can buy toll-free numbers in India to also offer an engaging customer experience as well as a personalized experience. Toll-free numbers can be integrated with IVR systems to customise caller experience and provide relevant information.
4. 24×7 services: Toll-free numbers offer 24×7 services which help a business to be present for their customers without any break. Customers can connect with the business from any part of the globe without time difference being a barrier.
5. Cloud advantage: Cloud storage benefits multi-location enterprises and their consumers. This is where a firm may keep all inbound and outgoing call data. Storage costs nothing for a business. A multi-location company can track and record all data in one place. Businesses may secure their data from loss or misuse using cloud storage. The cloud automatically stores all data, protecting it. Large data may be kept and client data is private.
6. Cloud-based marketing tool: Toll-free numbers are high-tech marketing tools. For small firms, start-ups, and enterprises, it’s efficient. Numerous extensions can handle numerous marketing campaigns with a toll-free number. It helps detect service use, customer communication, and company challenges. Recorded calls provide information to enhance marketing.